Terms and Conditions
A consultation will be considered a “no show” if the client does not arrive within 15 minutes of the scheduled time. In such cases, the consultation fee will be forfeited, and no refund will be provided. To reschedule, the client must book a new appointment at the standard rate. Exceptions may be made for emergencies if sufficient notice is provided in advance.
These terms and conditions (the “Terms and Conditions”) govern the use of www.tagarelamigration.com.au (the “Site”) and the purchase by you of the services from our Site, therefore this is a legally binding agreement. This Site is owned and operated by Tagarela Migration Pty Ltd. (“Tagarela Migration”).
By using this Site and/or purchasing a service, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
– All content published and made available on our Site is the property of Tagarela Migration. and the Site’s creators. This includes, but is not limited to images, text, logos, documents, questionnaires, downloadable files and anything that contributes to the composition of our Site.
User Contributions
– Users may post the public comments and reviews on our Site. By posting publicly on our Site, you agree not to act illegally or violate these Terms and Conditions.
Migration Consultations
– These Terms and Conditions govern the sale of various Migration Consultation services available on our website. Our offerings include a range of consultations tailored to diverse immigration needs, such as Migration Planning, Partner & Family Visas, Employer Sponsored Visas, General Skilled Migration (GSM), Strategic Consultations and Emergency Consultations.
– Each consultation is conducted by one of Tagarela Migration’s Registered Migration Agents. The duration, fees, and follow-up deliverables of each consultation vary depending on the service selected, as detailed on our Site.
– Specifically for the Migration Planning Consultation, clients will receive a written summary including a personalised migration plan within a reasonable timeframe after the consultation. Additionally, clients are entitled to a 15-day period post-receipt of this summary to seek further clarifications via email on matters discussed during the consultation.
– For consultations other than Migration Planning, follow-up may consist of sending general fact sheets summarising the identified immigration pathway or options discussed. However, Tagarela Migration reserves the right to not send any follow-up material for these types of consultations. For further clarifications after any consultation type besides Migration Planning, a new consultation must be booked.
– We occasionally offer consultations free of charge, with the right to modify or withdraw these offers and the associated booking policy at any time without notice.
– During the consultation process, our Registered Migration Agents may collect detailed personal information to assess eligibility for different immigration pathways. By accepting these Terms and Conditions, you acknowledge the importance of providing truthful, accurate, and up-to-date information.
– Failure to provide accurate information, or providing false or misleading information, may adversely affect the advice given, with no entitlement to compensation for any resulting losses or damages.
– Our consultations are automatically monitored by a third-party service to facilitate our note-keeping process. This monitoring system generates notes of the conversation, ensuring accuracy in our documentation. These notes are generally shared by the registered migration agent in the follow-up email sent after the consultation.
– By accepting these Terms and Conditions, clients acknowledge that their consultations will be monitored by a third-party service and they accept this practice. As registered migration agents, we adhere to a strict code of conduct that guarantees privacy and confidentiality. The monitoring and note-keeping processes are conducted in compliance with this code. You can review the code of conduct here.
– Tagarela Migration cannot guarantee outcomes regarding visa or skills assessment applications. Our advice is based on the information provided by the client and the prevailing immigration laws and policies.
– While we strive for accuracy in our service descriptions and information on our Site, we are not legally bound by such representations and advise clients to engage our services with this understanding.
Consultation Scheduling and Communication
– In our commitment to providing an efficient consultation experience, we place a high value on clear and timely communication. All consultations are scheduled according to Sydney time (AEDT/AEST), acknowledging the wide range of time zones our clients come from and making every effort to accommodate this diversity.
– Upon scheduling a consultation, clients will receive an initial confirmation email detailing the date, time (referenced to Sydney time, AEDT/AEST), and any necessary preparations or documentation that might be required. To ensure our clients are well-prepared and informed in advance of their consultations, Tagarela Migration has implemented a reminder system. Clients will be reminded of their upcoming consultation through emails and, where appropriate, Whatsapp messages. A reminder will be sent 24 hours before the scheduled time, offering an opportunity for clients to review or adjust their preparation. A final reminder follows 1 hour prior, ensuring clients are fully prepared.
– It is the responsibility of clients to adjust the scheduled time to their local time zone if it differs from Sydney time, although our reminders will always reference the time zone applicable to the consultation. Clients should be aware that failure to attend the consultation due to time zone confusion or any other reason will not be eligible for a refund. If clients are unable to attend the scheduled consultation, it will necessary to book a new consultation, and a new fee will be applicable.
– Should there be a need to cancel or reschedule a consultation, we kindly ask that clients inform us at least 72 hours in advance of the scheduled time, as detailed in our cancellation and refund policy. This consideration helps us provide the best possible service to all our clients by allowing us to manage our schedule effectively.
– If a client does not attend the consultation within 15 minutes of the scheduled time, it will be considered a “no show.” In such cases, the consultation fee is non-refundable, and a new appointment must be booked at the standard rate. Exceptions may be made for emergencies or technical issues if notified in advance.
Payments
– Consultation fees must be paid in full at the time of booking, with the fee structure and acceptable payment methods detailed on our Site. All prices are listed in Australian dollars, inclusive of GST, but may not cover additional fees or surcharges.
– Fee Deductibility Offer: For clients who decide to engage Tagarela Migration’s services through a formal contract within 30 days following their consultation, the fee paid for the consultation will be deducted from the total contract price. This offer aims to ensure that the initial consultation fee contributes towards the comprehensive service engagement with Tagarela Migration, offering additional value to our clients. Please note, this deductibility offer is exclusive to contracts entered with Tagarela Migration and does not apply to engagements with Tagarela Intercambios, which focuses on courses and student visa services.
– Tagarela Migration reserves the right to modify its fees, including consultation fees, at any time without prior notice. However, any changes will not affect consultations that have already been booked.
– By providing payment information, you authorise Tagarela Migration to charge the selected payment method for the full amount due. You also agree to our access and use of the payment instrument for this purpose.
– Transactions deemed in violation of any law or these Terms and Conditions may be cancelled or reversed by us at our discretion.
Changes to your booking and refunds
– Governed by these Terms and Conditions, the policy details the procedure for altering bookings and applying for refunds for consultations offered on Tagarela Migration’s website.
– Clients must submit refund requests in compliance with these Terms and Conditions via email to migration@tagarelamigration.com.au, ensuring requests are documented and processed correctly.
– Failing to adhere to the provisions within these Terms and Conditions might result in the denial of refund requests.
– Notification to reschedule or cancel a Migration Consultation is required at least 72 hours before the scheduled time. Failure to do so will lead to a refusal of the refund request.
– In instances where Tagarela Migration has to reschedule a consultation, we will endeavour to find an agreeable new time and date. If an agreement cannot be reached, clients are entitled to cancel and receive a full refund of the consultation fees paid.
– Tagarela Migration retains the right to cancel any consultation if deemed necessary. Affected clients will receive a full refund of the fees paid.
– Refund requests made after the scheduled start time of the consultation will not be accepted, regardless of the client’s attendance.
– Maintaining a professional and respectful environment is essential at all times. Unacceptable conduct may lead to the termination of the consultation without the option for a refund.
– Approved refunds will be processed within 10-14 business days, credited back to the original payment method used by the client.
– For inquiries or assistance related to the refund policy or booking changes, clients should contact our support team via the email migration@tagarelamigration.com.au
– All communications regarding refunds and cancellations must be conducted through email to ensure accurate and efficient processing of requests.
– Consultations purchased at promotional rates or with discounts are final sales and not eligible for refunds.
– Tagarela Migration will confirm the receipt of refund and cancellation requests via email, indicating that the request is under review.
– Each refund request is assessed individually to ensure fair and personalised consideration.
– Refunds, once approved, will include the consultation fees and any GST paid by the client. However, additional fees or surcharges related to payment processing may not be refundable.
Consumer Protection Law
– Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Links to Other Websites
– Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.
Limitation of Liability
– Tagarela Migration and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
– Except where prohibited by law, by using this Site you indemnify and hold harmless Tagarela Migration and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
– These Terms and Conditions are governed by the laws of the State of New South Wales.
Dispute Resolution
– Subject to any exceptions specified in these Terms and Conditions, if you and Tagarela Migration are unable to resolve any dispute through informal discussion, then you and Tagarela Migration agree to submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation fails. The decision of the arbitrator will be final and binding. Any mediator or arbitrator must be a neutral party acceptable to both you and Tagarela Migration
Severability
– If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
– These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site.
Contact Details
– Please email us at migration@tagarelamigration.com.au if you have any questions or concerns. You can also contact us through the enquiry form available on our Site.